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Lightroom 6.0 stopped working

Discussion in 'Lightroom 1-6 for Windows & Mac (perpetual)' started by Beata Doloto, May 18, 2017.

  1. Beata Doloto

    Beata Doloto New Member

    Joined:
    May 18, 2017
    Messages:
    3
    Lightroom Experience:
    Intermediate
    Primary OS:
    Windows 10
    Lightroom Version:
    6.0 / CC 2015.0
    Lightroom License:
    Perpetual (Standalone)
    Hi I need some help my lightroom 6.0 stopped working I can import photos but I cannot develop them because
    lightroom immediately turns of. I don't know what to do with it.
     
  2. Victoria Bampton

    Victoria Bampton Lightroom Queen / Owner Staff Member Administrator Moderator Lightroom Guru

    Joined:
    Sep 29, 2007
    Messages:
    19,371
    Location:
    Southampton, UK
    Lightroom Experience:
    Power User
    Primary OS:
    Mac 10.12.x Sierra
    Lightroom Version:
    6.12 / CC 2015.12
    Lightroom License:
    CC Subscription
    Hi Beata, welcome to the forum!

    The most likely suspect is your graphics card driver being out of date, so check the graphic card manufacturer's website for an update. You might also want to update Lightroom to the latest version which is 6.10, as there have been loads of bug fixes over the last 2 years.
     
  3. Beata Doloto

    Beata Doloto New Member

    Joined:
    May 18, 2017
    Messages:
    3
    Lightroom Experience:
    Intermediate
    Primary OS:
    Windows 10
    Lightroom Version:
    6.0 / CC 2015.0
    Lightroom License:
    Perpetual (Standalone)
    Thank you for help, my graphic card is already updated and I updated my Lightroom to the latest version but the problem still exists. I think that Lightroom 6 is not compatible with Windows 10, when I had Windows 7 I never had problems with Lightroom.
     
  4. clee01l

    clee01l Lightroom Guru Staff Member Lightroom Guru

    Joined:
    Jun 20, 2009
    Messages:
    13,020
    Location:
    Bellaire, TX USA
    Lightroom Experience:
    Power User
    Primary OS:
    Mac 10.13.x High Sierra
    Lightroom Version:
    Classic 7
    Lightroom License:
    CC Subscription
    If your GPU driver is up to date, try turning off GPU acceleration in LR preferences.
    LR works well with Win10. The problem is not LR6 or Win10.
    Would you navigate the LR menu to {Help}{System Info} and copy, then paste the information in that dialog into a reply here? This will tell us much more about your specific hardware. It is most critical that you also update LR6 to the latest revision LR6.10. Some of the bugs mentioned by Victoria were pretty nasty. You also need to make sure that Win10 has the latest update too.
     
  5. Beata Doloto

    Beata Doloto New Member

    Joined:
    May 18, 2017
    Messages:
    3
    Lightroom Experience:
    Intermediate
    Primary OS:
    Windows 10
    Lightroom Version:
    6.0 / CC 2015.0
    Lightroom License:
    Perpetual (Standalone)
    Thank You for information, I send the system info of my two computers because as it occurs the problem with lightroom suddenly appeared on this second computer too.
     

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