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Lightroom for iPhone photos gone...

Discussion in 'Lightroom Mobile & Sync' started by Otis, Feb 16, 2017.

  1. Otis

    Otis New Member

    Joined:
    Feb 16, 2017
    Messages:
    3
    Lightroom Experience:
    Intermediate
    Primary OS:
    Windows 10
    Lightroom Version:
    6.5 / CC 2015.5
    Lightroom License:
    Perpetual (Standalone)
    Hello everyone,

    I have run into a problem and afraid it's not good... just came back from a trip. I used Lightroom for iPhone app to shoot all the photos in dng format. Today when opening the app i was prompted with a login (never had this prompt before) i logged in and now i have 0 Lightroom Photos... My Creative Cloud has expired and i'm pretty sure nothing got synced to it. What can i do to get the photos back? Where are they stored on the iPhone? Anyone had similar experience? I did some search but couldn't find any topics related to my issue

    Thanks,


    Otis
     
  2. Victoria Bampton

    Victoria Bampton Lightroom Queen / Owner Staff Member Administrator Moderator Lightroom Guru

    Joined:
    Sep 29, 2007
    Messages:
    19,114
    Location:
    Southampton, UK
    Lightroom Experience:
    Power User
    Primary OS:
    Mac 10.12.x Sierra
    Lightroom Version:
    6.10 / CC 2015.10
    Lightroom License:
    CC Subscription
    Hi Otis, welcome to the forum. Let me see what I can find out for you.

    One question... will you be renewing your CC Membership? Or were you just on trial?
     
  3. Victoria Bampton

    Victoria Bampton Lightroom Queen / Owner Staff Member Administrator Moderator Lightroom Guru

    Joined:
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    Location:
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    Lightroom Experience:
    Power User
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    Lightroom Version:
    6.10 / CC 2015.10
    Lightroom License:
    CC Subscription
    Oh, one more thought... were you previously usinng LRM without signing in? If so, you could try tapping the LR icon and signing out.
     
  4. Otis

    Otis New Member

    Joined:
    Feb 16, 2017
    Messages:
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    Lightroom Experience:
    Intermediate
    Primary OS:
    Windows 10
    Lightroom Version:
    6.5 / CC 2015.5
    Lightroom License:
    Perpetual (Standalone)
    Thank you Victoria for looking into this. The account that i used to login when the LRM app was installed was trial account that have since expired. I did talk to someone from Adobe, but all they could come up was that it must have been a glitch when i was prompted to login again and photos are still on the device but LRM doesn't recognize them anymore. Since it happened i did try to sign out and back in again with the same account that i used, but no luck
     
  5. Victoria Bampton

    Victoria Bampton Lightroom Queen / Owner Staff Member Administrator Moderator Lightroom Guru

    Joined:
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    Messages:
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    Location:
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    Lightroom Experience:
    Power User
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    Lightroom Version:
    6.10 / CC 2015.10
    Lightroom License:
    CC Subscription
    I also ran it past an Adobe staff member, who suggested perhaps you'd previously used a different Adobe ID. It's easy to end up with a few different email addresses.
     
  6. Otis

    Otis New Member

    Joined:
    Feb 16, 2017
    Messages:
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    Lightroom Experience:
    Intermediate
    Primary OS:
    Windows 10
    Lightroom Version:
    6.5 / CC 2015.5
    Lightroom License:
    Perpetual (Standalone)
    Yes, i agree, but when i login with the correct email, i still have 0 images.
     
  7. Victoria Bampton

    Victoria Bampton Lightroom Queen / Owner Staff Member Administrator Moderator Lightroom Guru

    Joined:
    Sep 29, 2007
    Messages:
    19,114
    Location:
    Southampton, UK
    Lightroom Experience:
    Power User
    Primary OS:
    Mac 10.12.x Sierra
    Lightroom Version:
    6.10 / CC 2015.10
    Lightroom License:
    CC Subscription
    In System Preferences > General > Storage & iCloud Usage > Manage Storage, how much does space does it think LR mobile is taking up? That might give us a clue as to whether the files are still there.
     

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