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Missing sync icon

Discussion in 'Lightroom Mobile & Sync' started by Alexander Mavrogordato, Sep 12, 2017.

  1. Alexander Mavrogordato

    Alexander Mavrogordato New Member

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    I am stymied by the sync procedure with LR mobile.
    I have several collections synced with LR mobile but when I added a new collection, I no longer find the two way arrow sync icon to the left of the collection to initiate syncing. I am thus at a loss to add or delete a collection. What can you suggest?
    PS The syncing mechanism is turned on
     
  2. Jim Wilde

    Jim Wilde Lightroom Guru Staff Member Moderator Lightroom Guru

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    If you have sync enabled, and if the collection is a static collection (smart collections can't be synced), there should be a faint square box in front of the collection name. Clicking in that box should initiate syncing, i.e. the two-way arrow icon will appear when you click that box. You can also right-click on a collection name and select "Sync with Lightroom mobile". But if none of that works, let us know and we'll investigate further
     
  3. Alexander Mavrogordato

    Alexander Mavrogordato New Member

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    The problem is that the faint square box before the collection name is not there. Neither before the new collection I wish to sync nor any of the other collections that have been synced.
     
  4. Jim Wilde

    Jim Wilde Lightroom Guru Staff Member Moderator Lightroom Guru

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    Which implies that sync is not enabled. Check in the Activity Centre to see what the status of sync currently is.
     
  5. Alexander Mavrogordato

    Alexander Mavrogordato New Member

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    the identity plate clearly shows Sync with LR mobile is checked, as per page 570
     
  6. Jim Wilde

    Jim Wilde Lightroom Guru Staff Member Moderator Lightroom Guru

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    Can we see a screenshot of your Collections Panel, including the collections which were previously synced and the collection that your trying to sync?
     
  7. Alexander Mavrogordato

    Alexander Mavrogordato New Member

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    Problem resolved with a trusted old stand-by: I closed LR then re-opened it. All the little sync icons magically re-appeared. Thank you for your patience.
     
  8. LouieSherwin

    LouieSherwin Senior Member

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    Ah! You have discovered the secret sysadmin reset procedure.
     

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